Welcome to the GETKUNST Help Section

Got any questions? We’ve got answers!

Frequently Asked Questions

The delivery time of your order depends on the individual production time of your chosen items. The vast majority of our products are made to order and can take up to 20 working days since they are produced individually for you after you place your order.
Sometimes we send out packages separately due to different production times, especially if you ordered items from different product categories, so don’t worry if your whole order hasn’t arrived yet. If you have any questions regarding your order, let our customer service know at service@www.getkunst.com.
If your package didn’t arrive safe, sound, and in perfect condition please don’t worry. Our customer service at service@www.getkunst.com will help you right away. Please let us know what kind of damage your items incurred and quickly make a picture of it. Pictures of the packaging would be incredibly helpful and we can make sure this does not happen in the future.

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to GETKUNST.com than bringing our customers great value and service. We strive for excellence to meet the needs of our customers, delivering a service beyond expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States10-20 Business days
Canada, Europe10-20 Business days
Australia, New Zealand10-30 Business days
Mexico, Central America, South America     15-30 Business days

       *This does not include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our utmost to help you.

What about customs and Taxes?

It is clear that all shipments being sent to and from a country or region must clear customs first. That is usually the obligation of customers. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Different countries have different tax rule on the imported goods.

If the items are detained by Customs after the shipment left the seller’s country, the buyer is responsible for clearance of the detained items.

It is the buyer’s responsibility for any custom duty fees that may be charged upon delivery.

Paypal

When paying with PayPal, you will be redirected to the PayPal website to enter your billing information. If you’re already registered with PayPal, you can just access your existing account. Otherwise, you can register as a guest or create a new PayPal account. After you’ve successfully completed your payment via PayPal, your order will go straight into production. In case of an order return, the refund will always be issued to your original method of payment.

Credit Card (Stripe)

Paying for your order with a credit card is safe and easy. Thanks to SSL (Secure Sockets Layer) technology, your data is securely protected. After you’ve successfully completed your payment via credit card, your order will go straight into production. In case of an order return, the refund will always be issued to your original method of payment.

Payment Issues

For any questions regarding your payment or any issues that might have arisen during the payment process, please contact our Customer Service by sending an email to service@www.getkunst.com or give them a call at +1-678-389-9100 and they will help you sort it out.

Terms and Conditions

We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time.

Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement.

You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the U.S. or the laws of any other country that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. www.getkunst.com may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and www.getkunst.com has no obligation to investigate the source of any such access or use of the Site.

By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old please use this Site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by www.getkunst.com in advance. Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing.

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify www.getkunst.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

Refund Policy

Your satisfaction is our long-term pursuit and concern. We guarantee that our products are delivered within 45 business days. The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days. If you have purchased anything on www.getkunst.com, but didn’t receive it within the guaranteed delivery time, you will get a full refund.

The estimated delivery time for orders on www.getkunst.com is 10-20 business days. Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 45 days.

Full refunds are not available under the following circumstances:
  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of www.getkunst.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of www.getkunst.com
You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it either by sending a message on our Contact US page or using your PayPal account.
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